It’s not easy setting a business up at the age of 14 and we’ve had a lot of help over the years to get to where we are today. Our story could’ve been very different if it weren’t for the kindness of those who have supported us over the years. So we like to pay forward that kindness and help others within our local community. One of the things we like to do is to actively contribute to the local business and community groups on Facebook. We’re always on the lookout, throughout the myriad of posts that get uploaded every day, for anyone having any website-related issues and when spot one, we’ll offer our help, where we can. No strings attached.
Upon doing our usual social media updates, we discovered one such a case. A person in Beeston (a town local to our office) had just purchased a website from a well-known website builder. They had followed the setup process, added all the content and had even published the website in the editor but for some reason, it was not showing no matter how many times they typed in their domain into their browser.
We saw many comments from various people who weren’t problem-solving the issue, instead, they were simply offering more technical information or simply guessing as to what the issue could be. This, unfortunately, just added to the person’s confusion and left the problem unresolved.
Instead, we chose to reach out to them with a comment that offered our help to solve the issue. All we asked for was a small amount of information, in this case, the website address and to run some quick tests to investigate why it may not be working as they expected. We also gave them to option to message us privately, away from the noise of the many comments now growing under the original post.
Once we had received the website address, we knew exactly how to debug solve the problem and within a few moments, we had discovered that the website address hadn’t been registered yet! To them, this was a complete surprise to find out that it hadn’t been registered as although, they were under the impression that the company had registered it for them when in fact they were supposed to do it themselves. We sent them on their way armed with the information they needed to do just that and that was it! Problem solved!
After a few short hours, we got a notification to a comment that they had posted under the original post, with an update on the situation. The update included how thankful they were that we managed to solve their problem so quickly after spending almost 15 hours getting nowhere!
It just goes to show that a problem that may seem minor to you, can mean a great deal to someone else and how by committing to resolving a problem that may only take you a few minutes, you can really make someone’s day.
If you’ve got any problems that you need help with, feel free to jump on our chat anytime and we’ll do our best to solve your impossibles!
May 19th, 2020